How to Order

Call 888-VIAL-BOX 888-842-5269 or Fax 937-890-1747

Our Customer Service Department is here to answer questions, and take your orders Monday through Friday from 8:00 AM to 5:00 PM EST. Our fax line is open 24 hours a day. When ordering, please provide Name, Phone number, Ship-to, Bill-To addresses, Catalog number, Product Description, Quantity, Price and your Purchase Order Number. If paying by Visa or MasterCard we will need the number, name on the card and expiration date. Our federal ID# 31-0737619

Minimum Order -


Volume Discounts -

- for order over $75 up to $500 = Free Shipping to the first 48 States

- net dollar order of $500 up to $1000 = Free Shipping to the first 48 States & 10% off

- net dollar order of $1000 or more = Free Shipping to the first 48 States & 14% off

Domestic Terms -

Net 30 days with approved credit, F.O.B. Dayton, Ohio. Freight charges will be prepaid and added to the invoice. Purchasers who do not have an account with us may charge their order using VISA or MasterCard or prepay using Company check or money order. To set up an account, please contact our Accounts Receivable Department or fax them your company name, bill to, ship to, buyer name, phone & fax numbers, 3 credit references, name of bank and contact name. C.O.D. orders will be charged a handling fee of $10.00 in addition to applicable shipping charges. All prices and specifications are subject to change without notice. Prices are shown in U.S. dollars and are current at time of printing. Prices charged will be those in effect at the date of shipment, unless advanced quotation has been provided.

Sales Tax -

We are required by law to add Ohio sales tax to orders shipped within the state. If you are tax exempt, please submit your certificate for our files.

Shipping -

MTM Medical’s goal is to ship the same day as ordered or the next Monday through Friday. Unless otherwise specified, we usually use UPS Ground Service to ship your order. Air shipments, 2nd Day, and Parcel Post are available upon request at extra expense. Any special shipping and handling must be specified when ordering. Unfornately we do not provide international shipping at this time.

Returns -

Product returns are accepted with prior authorization only and no later than 60 days after the date of shipment. Please contact customer service for a Return Authorization Number(RAN). Be sure to reference RAN on paper work and outside of box sent back. All return merchandise should be sent prepaid unless special arrangements have been made with customer service representative. For merchandise ordered in error there will be a restocking charge of 20% of the invoice value.

Caution: Autoclaving -

Excessive exposure to autoclaving heat may cause warping or decrease structural integrity. Autoclave at 250 degrees F(120 degrees C), under 15 lbs of pressure for maximum of 15 minutes.

Liability -

MTM Molded products sells this line of MTM Medical products for laboratory use only. MTM Molded Products Company, Inc. makes no warranty of merchantability or of fitness of particular use of any product it manufactures or sells. It is up to the individual user to test all products before running any protocol or experiment. Under no circumstance shall MTM Molded Products Company, Inc. be held liable for consequential damages resulting from loss of property damage by it products, and any liability is limited exclusively to the replacement of defective product.